1. Information we collect
When you play a ZAM818 game or contact our support team, we may collect:
- Contact details — name, mobile number, and email address if provided.
- Ticket activity — the draw, game type, numbers selected, and stake amount for each ticket you play.
- Payment information — the mobile money account used to pay for a ticket and transaction references (we do not store your mobile money PIN).
- Technical data — device type, browser, IP address, and USSD session data, used to keep the service secure and working correctly.
2. How we use your information
We use the information above to:
- Process ticket purchases and pay out winnings to the correct account.
- Verify your age and eligibility to play.
- Communicate draw results, receipts, and support responses.
- Detect and prevent fraud, abuse, or unauthorised access.
- Meet our obligations to lottery regulators and tax authorities.
3. Payment & mobile money data
Payments are processed through your mobile money provider (e.g. MTN MoMo, Airtel Money). We receive confirmation of successful or failed transactions but do not have access to your mobile money account credentials or PIN. Your mobile money provider has its own privacy policy governing how it handles your payment data.
5. Data retention
We keep ticket, payment, and transaction records for as long as required by lottery regulations and tax law, and delete or anonymise other personal data when it's no longer needed for the purposes described in this policy.
6. Your rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, and to object to certain uses of it. To make a request, contact us using the details below.
8. Age restriction
ZAM818 is intended for players aged 18 and above only. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a minor, we will take steps to delete it.
9. Security
We use reasonable technical and organisational measures to protect your information against loss, misuse, or unauthorised access. No system is completely secure, so we encourage you to keep your mobile money PIN and account details confidential.
10. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.
11. Contact us
If you have questions about this policy or how your data is handled, reach out via our Contact us page, email support@zam818.com, or dial *818#.